Services Listing (Alphabetical)

AV & Multiedia Technology Support

The Engineering Computer Service (ECS) staff provide audio visual (AV) support for engineering conference rooms and labs in the Seamans Center.  This includes the management and support of digital signage endpoints, video conferencing systems, common classroom technology (projectors, flat panel displays, A/V equipment), common conference room technology (projectors, flat panel display, A/V equipment), and room scheduling displays.

The list of conference rooms with the equipment available in each gives you an idea of how many pieces of equipment must be selected, ordered, installed, and maintained. Projectors need to have bulbs replaced or the dust vacuumed from the housing. Microphones need to be selected and installed, and then cabled so as to be useful. Computer keyboards and mice require charged batteries and computer and monitors need securely connected cables. (It is true that computers are not AV equipment, but ECS does select, order (Hardware Request Workflow), install, program, repair, and service the conference room and lab computers.)

When you need to specify or order AV equipment in SC, please call the ECS main office, 319-335-5751, and ask for AV/Multimedia design to get help choosing the equipment. 

Services related to AV equipment that ECS provides include:

ECS also augments the ITS AV support for general assignment classrooms in Seamans Center. Calls to the classroom help line, 319-335-1956, are handled by ITS, but often an ECS staffer provides the on site support.

Computer Hardware Purchasing/Consulting

Schedule consulting appointment for hardware purchasing with Engineering Computer Services.  You can either stop in SC 1253 during office hours or Schedule via Email.   Also refer to the following Hardware Policies: ECS Hardware Procurement Policy

• Hardware Request Workflow (required)

Computer Labs

Hardware and software management for specialized departmental labs and general college instructional labs. Application assessment, installation, integration, troubleshooting. Remote X Windows and SSH access for students and instructors. Remote Microsoft Windows access for students and instructors. Linux Classtops available in University Classrooms (Seamans Center).  Determining appropriate system configuration for lab systems, negotiating volume purchases.

• More details on Computer Labs

Computer Software Purchasing/Consulting

Schedule consulting appointment for software purchasing with Engineering Computer Services. You can either stop in SC 1253 during office hours or Schedule via Email.

• Software Request Workflow (required)

Also refer to the following Software Policies

• Academic Software Funding and Acquisition Guidelines
• Software Procurement and Installation Policy

Consulting

General computer consulting with Engineering Help Desk / Engineering Computer Services.  You can either stop in SC 1253 during office hours or Schedule via Email

Core Infrastructure

Virtual machine hardware and software (Servers, blades, Vmware), Central database server instances shared by various faculty, staff, and students, Core infrastructure storage (VM storage), Management of data center facilities, Networking for College of Engineering Buildings (Seamans, ERF, SHL, etc.)

Networking Services

The network, though invisible, is what underlies the functioning of computers. ECS provides Engineering campus buildings with networking services. The ECS networking staff installs, manages, and enhances the network that allows users to save and copy files, print, connect to the internet, and send and receive email. In the Seamans Center the computer network runs on a dual redundant 10 GB backbone network with 1 GB links to each network port.  

Networking services include:

• Computer network names and addresses (IPv4, IPv6, DNS, and DHCP)
• Firewall and off-campus connectivity to campus resources (VLANs, local scope addressing, and Junos Pulse VPN)
• Adding servers to the engineering network

ECS networking handles all work requests for adding, moving, or removing network lines or telephone lines. ECS coordinates with ITS to complete the work order to add or remove a line. Telephone reconfigurations may be sent directly to ITS or to ECS. ECS will consult on telephone reconfiguration issues for no fee, while ITS charges for these services.

Engineering Computer Services together with ITS networking services provide networking services to the Engineering campus, includes the following buildings:

ECS covers the monthly cost of networking services for academic and research computers.

Note that wireless connectivity (eduroam) on campus is supported by ITS. Local wireless access points are prohibited by University policy.

Printing, Labs

• Printing - All You Need to Know

Printing, Poster

Please allow 24 hours for processing.  Paper roll is 42" maximum on one dimension.

• Submit Poster File

Storage

Specialized storage for backup data for research groups, File storage for research groups, File storage for private home directories and shared group directories, Replication/backups of systems providing core services, Backup / replication of desktops and mobile devices

UICapture Folder Request

Instructions on use of UICapture (Panopto)

• Form to request UICapture Folder

User Support

Advice and recommendations on purchasing hardware to meet specialized needs, Advice and recommendations on purchasing software to meet specialized needs, Additional computer/user support services beyond Basic Support (applies to faculty and staff), Specialized support for research users, their labs, and equipment.

VoIP & Unified Communications

Support for calendaring portion of campus Microsoft Exchange service, Support for email portion of campus Microsoft Exchange service, Support for collaboration portion of campus Microsoft Skype for Business service, Support for voice communication portion of campus Microsoft Skype for Business service, Support for mailing lists and email redirection.

Virtual Desktop Infrastructure (VDI)

VDI, Virtual Desktop Infrastructure, creates a secure connection between your remote computer and a virtual Windows machine that has the Engineering lab software load. Use VDI if you want to work on class projects that require software such as MATLAB and Mathematica.